Phone Systems
More about Phone Systems
Making calls via the cloud
What is cloud telephony?
Cloud telephony, is a communication technology where telephone calls are sent over the internet instead of analogue telephone networks. Voice is thus converted into digital data. With cloud telephony, also known as VoIP, telephone calls are hosted in the cloud. Previder uses the Pascom One platform for its Cloud Telephony solution.
De voordelen
With a software application, you can make calls the way you are used to. Via your mobile, a landline phone or via your computer.
We offer the option for all call charges at a fixed rate, making telephone costs predictable.
Cloud telephony includes all functionalities aimed at supporting call centre operations, such as a queue, welcome texts, call recording and call centre integration.
You can opt for integration with the Customer Relationship Management (CRM) system. This allows you to keep track of all communication and customer interactions.
Always reachable on one number, regardless of device. You combine the functionality of a landline phone with mobile devices. This includes identity/number display, calling, being called, voicemail, call control, business or private use and user profiles.
Phone Systems, Previder's communication solution
Phone Systems, or cloud telephony from Previder, offers a complete communication solution from the cloud based on Pascom One. In addition to extensive telephony features, the service offers chat and video calling and integrations with CRM packages. It is a complete set of tools for the most efficient business communication, both internally and externally. Cloud telephony is a powerful tool for companies to fulfil communication needs and operate successfully in the modern business environment.
Why cloud telephony via Previder?
- Active for more than 20 years with VoIP
- Telco status
- Own telephony specialists
- Total supplier for IT and telephony
Working remotely
Cloud telephony offers organisations many advantages. First of all, it allows companies to be flexible and scalable, with the infrastructure easily adaptable to the growing needs of the business. The cloud-based approach to telephony allows employees to access the phone system from anywhere in the world, increasing mobility and facilitating remote working also when it comes to video calling, file sharing and screen sharing.
Cost savings
Another benefit is the cost efficiency that cloud telephony brings. When you run telecommunications through the cloud, you can save a lot of costs, depending on the number of users. After all, calling via the cloud is flexible, secure and relatively cheap. As an organisation, you also no longer need to invest in expensive physical hardware and you can benefit from a very interesting “concurrent user” licensing model. A flat rate for telephony costs is also one of the options. This ensures predictable and lower structural costs.
What does the implementation of cloud telephony look like?
The implementation of cloud telephony is simple. We first map out your organisation's needs and determine which functionalities and options are required. We then draw up a design and implementation plan, determining the configuration of the telephone exchange, user profiles and integrations with other systems such as CRM. We then carry out the implementation plan and test the implementation. Are you already a Previder customer? You can easily purchase cloud telephony alongside existing IT services.
For whom is cloud telephony suitable?
Cloud telephony is suitable for both small and large organisations (from 4 concurrent users). The service is fully managed by Previder and guaranteed by means of an SLA. After the initial set-up, the service will be managed.
Phone Systems in practice
What are the options around cloud telephony?
Cloud telephony for your sector
Previder's cloud telephony service meets the specific needs of different market segments.
Phone Systems for the business market
For the business market, cloud telephony offers crucial flexibility and scalability, allowing companies to respond quickly to changing needs without the burden of physical infrastructure and high costs.
Read morePhone systems for healthcare
For the healthcare sector, cloud telephony is important because of improved communication between healthcare workers.
Read morePhone Systems for corporations
In the housing association market, cloud telephony is invaluable because of its ability to communicate more efficiently while reducing operational costs through the flexibility of a cloud-based system.
Read morePhone Systems for developers
As a software developer, with cloud telephony you benefit from scalability and integration possibilities with other cloud services. So you don't have to worry about the complexity of infrastructure management.
Read moreGetting started
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