Open browser console

If you have technical problems, Support may be able to investigate. By opening your console, we can see what could be causing the problem. Open the console in different web browsers as follows.

Google Chrome

Keyboard shortcut key

Microsoft: simultaneously press Ctrl, Shift and J
MacOS: press Command, Option and J

Menu method

1. Click on the three dots in the top right corner
2. Choose ‘More tools’ and then ‘Developer tools’
3. A new screen opens, select the ‘Console’ tab above it

Internet Explorer

Keyboard shortcut key

Press F12 (and then select the “Console” tab)

Menu method

1. Select “F12 Developer Tools” from the button in the top-right corner of your browser (“Tools”, the symbol with 8 teeth).
2. Select the “Console” tab

Mozilla Firefox

Keyboard shortcut key

Microsoft: simultaneously press Control, Shift and K
MacOS: simultaneously press Command, Option and K

Menu method

1. Select “Developer” via the button in the top right corner of your browser (3 horizontal lines)
2. Select “Web Console” from the pop-up menu

Safari

Keyboard shortcut key

Command, Option and C

Menu method

1. Select “Safari” in the top left corner of your screen (next to the Apple logo)
2. Select “Preferences ...” from the drop-down menu.
3. In the pop-up window, select the rightmost “Advanced” tab
4. At the bottom of the “Advanced” window, you should see the option “Show development menu in menu bar”. Check this.
5. Close the pop-up window.
6. Now, in the menu bar at the top of the screen, you should see the word “Develop” between “Bookmarks” and “Window”. Click here.
7. In the drop-down menu, you will see the option “Show error console”. Click this to open the console.