As an organisation, you don't want IT to be a hindrance. You are not waiting for files to be lost or employees to have to log in three times to access a file. As far as you are concerned, IT should help and encourage collaboration. You want employees to collaborate effectively.
In this paper, we look at where the obstacles lie. With the employees who have to use the technology, but also with the IT managers who have to manage it all. Then we look at what challenges these IT obstacles pose at management/directorate level. And finally, we highlight some concrete solutions to facilitate smarter collaboration.